Terms and Conditions:

Terms and Conditions:

The following terms and conditions define the rules and regulations for the use of Mitali Trading’s
Website. Please read them carefully as by placing an order for Products, Customer/user agrees to
accepts these Terms as well as the Customer Agreement.
Eligibility:
User under the age of 18, i.e a minor, is not encouraged to register for mitalitrading.com. As a minor if
you wish to use the website, such use or transaction may be made with the consent of your legal
guardian or parents.
Communication:
Upon using mitalitrading.com, or while contacting us via phone or email, you agree to receive
communication from us. This gives us your approval to communicate with you by e-mail, SMS, phone
call or by any other mode of communication. This includes giving us permission to send promotional
and/or commercial messages with respect to your use of the website and/or your order placed. 

Creating an Account:

It is required to create an account for ordering Products in the website, for which a user shall be requested to provide certain information arranged in the Website account registration form. The information includes user’s name, email address, account password, mobile phone number and billing/shipping address. The user shall then receive a password or one-time PIN with which they you can login to the website. The complete registration information given by the user is protected by our Privacy Policy. The user shall be responsible for upholding the confidentiality of their account’s username and password and shall be accountable for all the activities associated with their Mitali Trading Account. The user shall immediately notify us on suspect of any unauthorized use of the account. The users shall agree that the information given during account registration is not untrue and inaccurate

Product Descriptions
The product’s specifications, availability and prices shall be subject to change, withdrawal or discontinue
at the company’s will without the need to assign any reason to the user/customer. Mitali Trading does
not manufacture any product by themselves. Therefore, Mitali Trading does not warrant that product
descriptions or other content of any Mitali Trading’s product is current, accurate, reliable, or error-free.
If a product offered by us itself is not as described, your sole remedy is to return it in unused condition.
Availability:
All orders are subject to availability, in the case of goods being temporarily out of stock, an information
note will be added to the respected good/product.
Pricing and payment
The given price displayed for products on mitalitrading represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or projected according to the standard industry practice. Prices are subject to change at any time (According to the MRP Rate) but will not affect the orders made prior to the date of change. BDT  50 taka will be charged for orders within Sylhet City Corporation. Outside sylhet city, BDT 150 (More/less) through courier service.  You can make the payment via any one of the following methods of payment: Bkash or Cash on Delivery.
Shipping Charges / Any extra charges / Taxes:
The invoice shall show any Separate charges for shipping and handling of products. If applicable,
Customer is accountable for goods and services tax, sales and any other taxes associated with the order.
CONFIDENTIALITY:  We guarantee the confidentiality of your details. Under no circumstances will these be given to any
other third party and shall be used for order processing only. Details will be placed on our own mailing list unless otherwise requested.
Warranties
THE MANUFACTURER OF EACH PRODUCT IS SOLELY RESPONSIBLE FOR ANY WARRANTY ASSOCIATED
WITH A PRODUCT.
Complaints:
The first point of contact for complaints is to email us directly.
Please email complaints to mitalitrading@gmail.com

Return, Exchanges and cancellation Policy
 After placing the order, a confirmation text will be sent to the users email/ phone. The users shall check
the details of the order in their account.
Exchange of products is acceptable (excluding any type of Insulin) provided the product should be in
good condition as packed, along with the invoice and request should be made within 7 days from the
date of purchase.
**Exchange of products is not acceptable for lose strip medicine.
**We do not allow any refunds whereas if any customer keeps the invoice, we will settle the payment
with next purchase.